Sun-hat Villas & Resorts Privacy Policy

Sun-hat Villas & Resorts is committed to protecting and respecting your privacy. This notice sets out how we will use any personal data that we hold about you.

The data controller is Sun-hat Limited of Greetwell Place, Lime Kiln Way, Lincoln LN2 4US.

What information do we collect?

When you browse our web site

we will collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform. We will also collect information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, site errors, length of visits to certain pages, and methods used to browse away from the page. The information collected is anonymous.

When you make an enquiry

we will collect your name, contact telephone number and e-mail address.

When you make a booking

we will collect your name, contact telephone number, e-mail address, and postal address. Further we will collect information about the members of your party including name, age, date of birth, birth town, country and place of residence, and passport information, including passport number, start date, expiry date and country of issue.

How we will use your personal data

Depending on the reason for holding your data we will use the information we hold for the following purposes:

• to enable us to fulfil your booking;

• to provide you with the information, products and services that you request from us;

• to provide you with information about products and services we feel may interest you;

• to measure or understand the effectiveness of advertising campaigns;

• to identify you on our web site in order to allow you to manage your enquiries and bookings;

• to notify you about changes to our service;

• to provide customer service;

  
  
  

On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds identified below

Performance of a Contract

When you make a booking through us we will use the details that you give to provide that booking to you. This may include passport information for you and your party that are required by legal obligation to provide to foreign governments.

Legitimate Interest

We may use your name and email contact details you have given us to tell you about our own products and services which we think may be of interest to you. You can unsubscribe from this at any time.

We may share your email address with Google and/or Facebook or other web-based advertising platforms, who act as data processors for them to use on our behalf in connection with the creation of marketing campaigns for us. This may include the platforms using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these platforms is shared with us at any time.

The platforms may also use your personal data to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform.

We may also share your contact details with our third-party review platform who may contact you to ask for your comments on the booking service you received. You can unsubscribe from this at any time.

We may also share your contact details with our third-party survey platform who may contact you with a detailed questionnaire on your holiday experience upon your return. You can unsubscribe from this at any time.

The above are done on the basis that they are in the legitimate interest of our company.

Consent

We may ask your consent to use your name, and mobile phone number(s) to keep you updated on relevant information pertaining to your booking via SMS. You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

Who we might share your information with

Where necessary or where we have the right to do so, we will share your personal information with any member of our group of companies and/or selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you for the provision of services that we agree to provide to you;

• If we send you information about our products and services, your details are processed by "SendInBlue" on behalf of Sun-hat Ltd.. You can view the SendInBlue Privacy Policy on their website.

• If you choose to pay your deposit or balance by payment card, your details are processed by "SagePay" in the United Kingdom. You can view the SagePay Privacy Policy on their web site.

• If we ask for your comments on the booking service you received, your details are processed by "Feefo" in the United Kingdom. You can view the Feefo Privacy Policy on their web site.

• If we ask you to complete a survey about your holiday experience, your details are processed by "Typeform" in Spain. You can view the Typeform Privacy Policy on their web site.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Sun-hat Limited, our customers, or others.

How long will we hold your personal data for?

We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.

Passport information will be destroyed on completion of transfer to the required foreign governments, unless you ask us to keep it.

Your rights

You have the right to ask us at any time

• to confirm whether we hold any of your personal data;

• to send you a copy of any personal data that we hold about you;

• to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;

• to delete (to the extent possible) any of your personal data, where we are required by law to do so;

• to stop processing your personal data, where we are required by law to do so;

• to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;

• to stop processing any of your personal data that we process on the basis of our legitimate interests; and

• to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates
  
  

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.

Data Protection Coordinator, Sun-hat Ltd., Greetwell Place, Lime Kiln Way, Lincoln LN2 4US

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns at any time with The UK Information Commissioner: https://ico.org.uk

Links from our web site

If you follow a link from our web site, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 30^th September 2022.

Cookie Policy

Where you consent, we will obtain information about your general usage of our web site by using a cookie file which is stored on the hard drive of your computer. They help us to improve our site and to deliver a better service and more personalised content and marketing.

• to estimate our audience size and usage patterns

• to store information about your shortlisted properties, and your chosen currency

• to recognise you when you return to our site.

• to remarket to you after you leave our site.

  
  
  

Opting out of remarketing

You can opt out of remarketing at any time in the European Union by using the tool at Your Online Choices